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Customer reviews of Taylors Service Centres Ltd T/A Taylors Landrover
At Taylor's Service Centres, we understand the importance of providing outstanding customer service along with a professional buying experience to all our customers at all times. We appreciate buying a car can be a daunting prospect, so we try to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us.....
Taylors Service Centres Ltd T/A Taylors Landrover
Based on 25 customer reviews
Fantastic customer service
By Pete B on 07 September 2017 | Verified purchase
I recently purchased a Porsche Macan GTS from Taylors and a great overall experience. This was my easiest purchase of a car with a great little selection of quality cars available. Customer Service was excellent, very helpful approach during the demonstration, quick follow up and easy conclusion to sales. The car was available for collection within a couple of delays as payments cleared. Laurie and his team should take great credit for a quality and friendly service. I would have no problem recommending them to anyone.
Would definitely recommend
By Val H on 09 August 2017 | Verified purchase
Excellent service from the first telephone call to the last handshake, we felt that nothing was too much trouble and are confident of many years happy motoring
Fantastic purchase and aftersales experience
By Paul W on 28 January 2021 | Purchase not verified
Like many at the moment I was faced with the rather daunting prospect of purchasing a very expensive vehicle remotely. I was nervous as just weeks before I'd purchased a vehicle from one of the main Land Rover dealers which turned out to have undisclosed accident damage. My initial contact with Taylors immediately put me at ease. It was the first call where the salesperson wanted to talk about the car, its features and price, not about what my monthly payments might be on a double-digit APR finance deal. The video I was sent of the car very accurately described the condition. The items the salesperson pointed out, including some that were barely visible, were all promised to be fixed prior to delivery and every single one of them was. It was also refreshing not to have a single attempt to sell alloy wheel insurance, gap insurance etc. All in all a refreshingly different, more traditional buying experience from nice people who care. I wouldn't hesitate to recommend them.
Wouldnt use again
By Lee S on 17 July 2020 | Purchase not verified
Very disappointment with my last experience with Taylors Service Centres in Dunmow. I took my car in for a MOT and left my car with them for the day. When I returned to pick up my car I noticed a crack in my windscreen. When I confronted them on this they placed all blame on me and blamed a stone chip, when I knew for a fact it wasn’t there before. I asked to check the job sheet, which they disappeared for 5 minutes to return with the items/tasked actioned on the car. Top of the list was windscreen wipers replaced and at the bottom of the list was a rushed note of windscreen cracked. This was a very strange order as wouldn’t this been top of the list and noticed before they started the removal of the old wipers? Very disappointed they wouldn’t take responsibility of the damage and wouldn’t use them again due to the lack of trust in them
Excellent Trader - Highly Recommended
By Laverne R on 02 June 2020 | Purchase not verified
Very good buying experience with Taylor’s, I highly recommend them. I contacted them via Autotrader to enquire about a Jaguar F-Type and received a prompt professional response. Conversations continued via email where all of my queries where responded to quickly and in full. Despite the situation with Corona Virus, Taylor’s remained patient, professional and did not attempt to push the sale through quickly and were happy to work at my pace. I was able agree a great deal with them when I was ready and the whole purchasing experience was incredibly smooth, I cannot praise them enough. Thanks