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Customer reviews of Taylors Service Centres Ltd T/A Taylors Landrover

At Taylor's Service Centres, we understand the importance of providing outstanding customer service along with a professional buying experience to all our customers at all times. We appreciate buying a car can be a daunting prospect, so we try to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us.....

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Taylors Service Centres Ltd T/A Taylors Landrover

Taylors Service Centres Ltd T/A Taylors Landrover

Based on 26 customer reviews

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  • 5

    Fantastic customer service

    By Pete B on 07 September 2017 | Verified purchase

    I recently purchased a Porsche Macan GTS from Taylors and a great overall experience. This was my easiest purchase of a car with a great little selection of quality cars available. Customer Service was excellent, very helpful approach during the demonstration, quick follow up and easy conclusion to sales. The car was available for collection within a couple of delays as payments cleared. Laurie and his team should take great credit for a quality and friendly service. I would have no problem recommending them to anyone.

  • 5

    Would definitely recommend

    By Val H on 09 August 2017 | Verified purchase

    Excellent service from the first telephone call to the last handshake, we felt that nothing was too much trouble and are confident of many years happy motoring

  • 5

    By Anonymous on 01 June 2022 | Purchase not verified

    A big thank you to Paul, Catherine and Julie for all their help recently. They are professional, knowledgeable and helpful - a great experience all round.

  • 5

    Fantastic purchase and aftersales experience

    By Paul W on 28 January 2021 | Purchase not verified

    Like many at the moment I was faced with the rather daunting prospect of purchasing a very expensive vehicle remotely. I was nervous as just weeks before I'd purchased a vehicle from one of the main Land Rover dealers which turned out to have undisclosed accident damage. My initial contact with Taylors immediately put me at ease. It was the first call where the salesperson wanted to talk about the car, its features and price, not about what my monthly payments might be on a double-digit APR finance deal. The video I was sent of the car very accurately described the condition. The items the salesperson pointed out, including some that were barely visible, were all promised to be fixed prior to delivery and every single one of them was. It was also refreshing not to have a single attempt to sell alloy wheel insurance, gap insurance etc. All in all a refreshingly different, more traditional buying experience from nice people who care. I wouldn't hesitate to recommend them.

  • 5

    Wouldnt use again

    By Lee S on 17 July 2020 | Purchase not verified

    Very disappointment with my last experience with Taylors Service Centres in Dunmow. I took my car in for a MOT and left my car with them for the day. When I returned to pick up my car I noticed a crack in my windscreen. When I confronted them on this they placed all blame on me and blamed a stone chip, when I knew for a fact it wasn’t there before. I asked to check the job sheet, which they disappeared for 5 minutes to return with the items/tasked actioned on the car. Top of the list was windscreen wipers replaced and at the bottom of the list was a rushed note of windscreen cracked. This was a very strange order as wouldn’t this been top of the list and noticed before they started the removal of the old wipers? Very disappointed they wouldn’t take responsibility of the damage and wouldn’t use them again due to the lack of trust in them

    Reply from Taylors Service Centres Ltd T/A Taylors Landrover on 27/07/20

    So firstly this is not a car we have sold, it is a Lease vehicle booked in soley for the purpose of an MOT which was duly carried out. As part of the test we advised of an impact stone chip/crack in the windscreen and yes this was advised after noting the wipers required replacement. An MOT is a process which is carried out in a specific order and items are recorded and noted in sequence. This car was driven by our Technician less than 30 metres at a speed of less than 10mph from our parking area on to the MOT ramp but yet had clear impact damage on the windscreen when checked by our fully qualified and experienced MOT Test Technician. We have HD Camera's installed across the whole of our site both inside and out to ensure our customer's vehicles safety at all times. We have reviewed the camera footage and are completely confident that this vehicle arrived and left the premises in the same physical condition.

  • 5

    Excellent Trader - Highly Recommended

    By Laverne R on 02 June 2020 | Purchase not verified

    Very good buying experience with Taylor’s, I highly recommend them. I contacted them via Autotrader to enquire about a Jaguar F-Type and received a prompt professional response. Conversations continued via email where all of my queries where responded to quickly and in full. Despite the situation with Corona Virus, Taylor’s remained patient, professional and did not attempt to push the sale through quickly and were happy to work at my pace. I was able agree a great deal with them when I was ready and the whole purchasing experience was incredibly smooth, I cannot praise them enough. Thanks

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