Customer reviews of Taylors Service Centres Ltd T/A Taylors Landrover

By Ged S on 06 January 2018 | Verified purchase

Very easy buying process . Attentive and professional. A very good compost any to deal with. Highly recommended.

By Bob B on 02 December 2017 | Verified purchase

Absolutely first class service during purchase of our car.

By Pete B on 07 September 2017 | Verified purchase

I recently purchased a Porsche Macan GTS from Taylors and a great overall experience. This was my easiest purchase of a car with a great little selection of quality cars available. Customer Service was excellent, very helpful approach during the demonstration, quick follow up and easy conclusion to sales. The car was available for collection within a couple of delays as payments cleared. Laurie and his team should take great credit for a quality and friendly service. I would have no problem recommending them to anyone.

By Val H on 09 August 2017 | Verified purchase

Excellent service from the first telephone call to the last handshake, we felt that nothing was too much trouble and are confident of many years happy motoring

By Lee S on 17 July 2020 | Purchase not verified

Very disappointment with my last experience with Taylors Service Centres in Dunmow. I took my car in for a MOT and left my car with them for the day. When I returned to pick up my car I noticed a crack in my windscreen. When I confronted them on this they placed all blame on me and blamed a stone chip, when I knew for a fact it wasn’t there before. I asked to check the job sheet, which they disappeared for 5 minutes to return with the items/tasked actioned on the car. Top of the list was windscreen wipers replaced and at the bottom of the list was a rushed note of windscreen cracked. This was a very strange order as wouldn’t this been top of the list and noticed before they started the removal of the old wipers? Very disappointed they wouldn’t take responsibility of the damage and wouldn’t use them again due to the lack of trust in them

Reply from Taylors Service Centres Ltd T/A Taylors Landrover on 27/07/20

So firstly this is not a car we have sold, it is a Lease vehicle booked in soley for the purpose of an MOT which was duly carried out. As part of the test we advised of an impact stone chip/crack in the windscreen and yes this was advised after noting the wipers required replacement. An MOT is a process which is carried out in a specific order and items are recorded and noted in sequence. This car was driven by our Technician less than 30 metres at a speed of less than 10mph from our parking area on to the MOT ramp but yet had clear impact damage on the windscreen when checked by our fully qualified and experienced MOT Test Technician. We have HD Camera's installed across the whole of our site both inside and out to ensure our customer's vehicles safety at all times. We have reviewed the camera footage and are completely confident that this vehicle arrived and left the premises in the same physical condition.

By Laverne R on 02 June 2020 | Purchase not verified

Very good buying experience with Taylor’s, I highly recommend them. I contacted them via Autotrader to enquire about a Jaguar F-Type and received a prompt professional response. Conversations continued via email where all of my queries where responded to quickly and in full. Despite the situation with Corona Virus, Taylor’s remained patient, professional and did not attempt to push the sale through quickly and were happy to work at my pace. I was able agree a great deal with them when I was ready and the whole purchasing experience was incredibly smooth, I cannot praise them enough. Thanks